Shipping policy

SHIPPING POLICY

At Maison Harleen, each piece is crafted with exceptional attention to detail, reflecting our commitment to quality and couture craftsmanship.

Processing & Production Time

Preparation, production and dispatch times vary by dress, size, customisation requirements and availability. Any lead time stated for the selected product or confirmed by our team applies to that order. Please contact us before ordering for a specific event date.

Production and preparation are separate from shipping transit time. The delivery estimate starts only after dispatch.

Shipping & Delivery Time

All orders are delivered via our trusted shipping partners.

• Estimated shipping transit time is shown at checkout and starts only after dispatch.
• Delivery times may vary depending on destination and courier operations

Shipping Fees

We offer complimentary worldwide delivery, excluding custom-made items and the destinations listed below.

A flat £100 shipping charge applies to the 40 destinations below, regardless of order value or item quantity. There is no free-shipping threshold for these destinations. The final delivery charge is shown at checkout before payment.

Destinations with flat £100 shipping

Benin, Côte d’Ivoire, Eritrea, Fiji, Guinea, Guadeloupe, Equatorial Guinea, Guatemala, Honduras, Jamaica, Kyrgyzstan, St. Kitts & Nevis, Kazakhstan, St. Lucia, Sri Lanka, Libya, Madagascar, Myanmar (Burma), Martinique, Mauritania, Montserrat, Mauritius, Mozambique, Namibia, Nicaragua, Nepal, Nauru, Papua New Guinea, Sudan, Suriname, South Sudan, El Salvador, Sint Maarten, Togo, Tajikistan, Timor-Leste, Turkmenistan, Tanzania, Vietnam, South Africa.

Custom Duties & Taxes

For international orders, customs duties, import taxes, and any additional charges are the responsibility of the customer.

Maison Harleen is not responsible for delays caused by customs procedures.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

14-Day Returns

Request a return or size exchange for eligible non-personalised products within 14 days of delivery. Where no statutory return right applies, our voluntary return offer is limited to orders containing one item. This single-item condition does not restrict mandatory consumer rights; UK statutory cancellation rights also cover eligible items in multi-item orders.

Personalised pieces made to your individual measurements, design or alteration requirements are excluded from change-of-mind returns and size exchanges because they are made specifically for you and cannot be resold as a standard item. A standard-size piece is not personalised merely because it is made after ordering. Rights for faulty, damaged or incorrectly described goods are unaffected.

The customer pays change-of-mind return or exchange shipping costs. Maison Harleen covers return shipping for approved faulty, damaged or incorrectly supplied items. Read our Return Policy for instructions, item-condition requirements and refund timing.

Personalised orders cannot be cancelled once production has started. Please confirm your individual measurements and requirements before ordering. Your statutory rights for faulty, damaged or incorrectly supplied items are unaffected.

Contact

For any shipping-related inquiries, please contact us:

📧 info@maisonharleen.com
📞 +447552323948