Please pay attention to the fact that we create every single dress individually and each item is produced in dedication to each order.

Normally, the production period contains up to 7 business days, depending on:

1. Quantity of items included in the order;

2. Dress complexity and specifics;

3. Availability of all the necessary information for production (size and colour confirmation, customisation details, etc.).

We also have ready-to-ship items that are in stock and available to be shipped ASAP. Processing of these items contains up to 2 business days.

Unless otherwise stated, all orders are shipped via FedEx Express. Estimated delivery is 2–5 days after dispatch. This transit time does not include production or order preparation; any product-specific lead times apply separately.

Our dresses ship with the Delivery At Place method, requiring the recipient's signature. Do not change the delivery method, otherwise, we cannot guarantee its arrival. If the customer changes the delivery method to Front Door or Backyard, without a signature, we are not responsible for the parcel and its loss.

4. Free shipping is not available for custom-made dresses.

If you need your item(s) sooner, please contact our team directly via email at info@maisonharleen.com. Any shipping costs are non-refundable.

We do not process or ship orders on weekends or holidays.

Maison Harleen is not responsible for delays due to local disruptions.

The shipping transit time starts when your order is dispatched, not when it is placed. Production and preparation times are separate and may be longer during sales; please refer to any lead time stated on the product page.

Once your order has left us, you’ll receive an automatic message on your phone and email with your tracking information so you can follow its progress.

Duties and taxes are the responsibility of the customer for all orders to any destination.