Refund policy

We take great care to ensure that every Maison Harleen piece meets our quality standards before dispatch.

Except for the standard-size exchanges described below, we do not accept returns or exchanges for change of mind, fit or color preferences, or other non-defect-related reasons.

Size Exchanges

We offer size exchanges for standard-size items when you contact us within 7 days of delivery. The customer is responsible for the shipping costs of a requested size exchange. Custom-measured and made-to-order items are excluded from this size-exchange offer.

Items must be unused, unworn and unaltered, with all original tags attached and in their original condition and packaging. Please contact our team at +44 7552 323948 on WhatsApp before sending your item so we can confirm the exchange arrangements.

Manufacturing Defects

Separately, returns or exchanges are accepted if the item is confirmed to have a manufacturing defect or quality issue attributable to Maison Harleen.

If you believe you have received a defective item, you must contact us within 14 days of delivery and provide clear photos and/or videos showing the issue. All claims are subject to inspection and approval by our team.

To be eligible for assessment, the item must:

• Be unused and unworn,

• Be free from makeup, deodorant marks, odors, stains, alterations, or any signs of wear,

• Have all original tags attached,

• Be returned in its original condition and packaging.

Items that do not meet these conditions will not be accepted.

Once the item is received, our team will inspect it to determine whether the issue qualifies as a manufacturing defect. If the claim is approved, Maison Harleen will arrange the appropriate return, exchange, repair, or refund, depending on the circumstances.

For approved manufacturing-defect claims, Maison Harleen will cover the return shipping cost.

Return/Exchange Address:
55 South Molton Street
Mayfair, London W1K 5SQ
United Kingdom (UK)

Phone: +44 7786 677865