HELP / FAQS

If you have a question, please consult our list of frequently asked questions before reaching out for assistance.

Orders & shipping

How do I return my order?

If you want to return your order, please reach out to our customer service representative either by emailing us at info@maisonharleen.com with a photo of the product or by calling our contact number. Don't forget to include your order number and reason for return. Once your request is received, securely seal the package. Then, put the package back in its box and make sure to drop it off at the nearest post office or with your courier service as soon as possible. If you have any questions about the return process, feel free to contact our customer service team for assistance. We hope you'll be happy with your purchase, but if not, we're here to help.

All orders can be returned within 7 days.

Once we have received the order return, the refund will be processed within 14 business days.

Are there any shipping costs?

All orders are delivered free of charge.

Can I still change my order?

If you want to change your order, please send us an email to info@maisonharleen.com. We will see what is still possible.

How can I track my order?

As soon as your order is shipped we will send you a track & trace code by mail. This way you can track your order.

Keep in mind that it can take up to 48 hours before the track & trace is available. Can't track your package after 48h? Please send us an email to info@maisonharleen.com and we will contact the shipping company.

Account Info

Do I have to create an account?

No, you don't have to create an account. However, we strongly recommend that you create an account so that you can take advantage of the various benefits it offers. For example, you will be able to access your account easily the next time you visit us, and you will also be able to get personalized recommendations and services tailored to your needs. By creating an account with us, you will be able to make the most out of our services and save time in the future.

How do I change my account password?

If you have forgotten your password, don't worry. You can easily reset it by clicking the 'forgot password' link. Once you click the link, you will receive an email with instructions on how to create a new password. Follow the instructions to set a new password that is secure and easy to remember. Remember to keep your password safe and never share it with anyone.