Standard-Size Dress Exchanges: What to Check Before Ordering

A size exchange policy is useful only when you understand its scope before buying. Different conditions can apply to standard-size garments and pieces made specifically for you. Review the current full policy for your order and ask questions before purchase if any point is unclear.

Know which products qualify

Maison Harleen offers size exchanges within 7 days of delivery for standard-size items. Custom-sized and made-to-order pieces are excluded from this size-exchange offer. Do not assume selecting a familiar letter size means an item is ready stock; confirm the product category where necessary.

Keep the garment in its original condition

Try the item carefully and retain its tags and packaging while assessing fit. Avoid alterations before deciding whether to request an exchange. Contact the team before sending anything back so the request and return instructions can be checked. The full published policy governs any additional conditions.

Account for shipping and availability

The customer covers exchange shipping under the stated size-exchange arrangement. Ask whether the replacement size is available and how the timing fits your event. A request does not itself guarantee stock. Choosing with accurate measurements first remains the best way to reduce uncertainty.

Does this mean every item can be returned for a refund?

No. A size exchange and a refund are different requests. Read the full return policy for the conditions relevant to your situation.

Explore Maison Harleen

Browse our eveningwear collection, or contact our team for help with a particular design. For purchase conditions, consult our return policy and shipping information.