Shipping policy

SHIPPING POLICY

At Maison Harleen, each piece is crafted with exceptional attention to detail, reflecting our commitment to quality and couture craftsmanship.

Processing & Production Time

Preparation, production and dispatch times vary by dress, size, customisation requirements and availability. Any lead time stated for the selected product or confirmed by our team applies to that order. Please contact us before ordering for a specific event date.

Production and preparation are separate from shipping transit time. The delivery estimate starts only after dispatch.

Shipping & Delivery Time

All orders are delivered via our trusted shipping partners.

• Estimated shipping transit time is shown at checkout and starts only after dispatch.
• Delivery times may vary depending on destination and courier operations

Shipping Fees

We offer complimentary worldwide delivery, excluding custom-made items and the destinations listed below.

A flat £100 shipping charge applies to the 40 destinations below, regardless of order value or item quantity. There is no free-shipping threshold for these destinations. The final delivery charge is shown at checkout before payment.

Destinations with flat £100 shipping

Benin, Côte d’Ivoire, Eritrea, Fiji, Guinea, Guadeloupe, Equatorial Guinea, Guatemala, Honduras, Jamaica, Kyrgyzstan, St. Kitts & Nevis, Kazakhstan, St. Lucia, Sri Lanka, Libya, Madagascar, Myanmar (Burma), Martinique, Mauritania, Montserrat, Mauritius, Mozambique, Namibia, Nicaragua, Nepal, Nauru, Papua New Guinea, Sudan, Suriname, South Sudan, El Salvador, Sint Maarten, Togo, Tajikistan, Timor-Leste, Turkmenistan, Tanzania, Vietnam, South Africa.

Custom Duties & Taxes

Customs duties, import taxes, brokerage, clearance and other charges billed directly to you by customs authorities, couriers or other third parties are payable by you to the organisation that charged them. For change-of-mind returns and exchanges, Maison Harleen does not reimburse these third-party charges unless applicable law requires it. Any available refund of such charges must be requested from the relevant authority or provider under its own rules.

Taxes and charges collected by Maison Harleen, mandatory delivery refunds, and any costs we are legally required to bear for faulty, damaged or incorrectly supplied goods are handled in accordance with applicable consumer law. This section does not exclude those obligations.

Maison Harleen is not responsible for delays caused by customs procedures.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

14-Day Returns

Request a return or size exchange for eligible non-personalised products within 14 days of delivery. Where no statutory return right applies, our voluntary return offer is limited to orders containing one item. This single-item condition does not restrict mandatory consumer rights; UK statutory cancellation rights also cover eligible items in multi-item orders.

Personalised pieces made to your individual measurements, design or alteration requirements are excluded from change-of-mind returns and size exchanges because they are made specifically for you and cannot be resold as a standard item. A standard-size piece is not personalised merely because it is made after ordering. Rights for faulty, damaged or incorrectly described goods are unaffected.

For return and exchange parcels sent by you, postage is paid by you as the sender directly to your chosen carrier. We do not provide prepaid return labels. Please contact us for return instructions before posting and keep your postage receipt. For change-of-mind returns and size exchanges, these shipping costs remain your responsibility.

If an item is faulty, damaged or incorrectly supplied, contact us before paying for a return so we can agree a suitable arrangement. Where applicable consumer law requires Maison Harleen to bear reasonable return costs, we will arrange the return or reimburse those costs. We do not charge a restocking fee.

Read our Return Policy for instructions, item-condition requirements and refund timing.

Personalised orders cannot be cancelled once production has started. Please confirm your individual measurements and requirements before ordering. Your statutory rights for faulty, damaged or incorrectly supplied items are unaffected.

Contact

For any shipping-related inquiries, please contact us:

📧 info@maisonharleen.com
📞 +447552323948