Standard-Size Dress Exchanges: What to Check Before Ordering

Maison Harleen offers 14-day returns and size exchanges on eligible non-personalised products. Before ordering, check the fit, preparation time and whether you are choosing a standard-size piece or requesting a personalised design. Our full Return Policy explains the conditions.

Single-item orders

Our pieces are prepared after you order, with time and care invested in each piece and its packaging. Contact us before ordering if you need help choosing a style or size.

Where you do not have a statutory right to cancel or return an item, our voluntary 14-day change-of-mind return offer is available only for orders containing one item. We do not offer voluntary change-of-mind returns on orders containing more than one item.

This single-item condition does not apply to mandatory consumer rights. UK customers retain their statutory 14-day cancellation rights for eligible non-personalised products, including items bought in a multi-item order. Rights relating to faulty, damaged or incorrectly described goods also remain unchanged.

Know which products qualify

You can request a return or size exchange within 14 days of delivery for eligible non-personalised products, including sale items and standard-size gowns made to order. A piece is not excluded simply because production begins after you order.

Personalised products are excluded from change-of-mind returns and size exchanges. This includes items made to your individual measurements, personalised designs or pieces altered to your specific requirements. Your rights for faulty, damaged or incorrectly supplied items are unaffected, including personalised products.

Keep the garment in its original condition

You may inspect and try on your gown as you would in a shop. Please keep it unworn, unused and unaltered, with original tags attached and packaging where possible. Avoid makeup, deodorant marks, odours or stains. The full policy explains item condition and any lawful deduction for handling beyond what is necessary to inspect the item.

Contact us within 14 days

Email info@maisonharleen.com or message us on WhatsApp within 14 days of delivery with your order number and the items you wish to return or exchange. We will provide instructions. After notifying us, send the return within a further 14 days and keep proof of postage.

Account for shipping and availability

For return and exchange parcels sent by you, postage is paid by you as the sender directly to your chosen carrier. We do not provide prepaid return labels. Please contact us for return instructions before posting and keep your postage receipt. For change-of-mind returns and size exchanges, these shipping costs remain your responsibility.

If an item is faulty, damaged or incorrectly supplied, contact us before paying for a return so we can agree a suitable arrangement. Where applicable consumer law requires Maison Harleen to bear reasonable return costs, we will arrange the return or reimburse those costs. We do not charge a restocking fee.

Size exchanges depend on availability; ask how the timing fits your event. If an exchange is unavailable, you may return the eligible item for a refund.

Can I request a refund instead of a size exchange?

Yes. Eligible non-personalised products can be returned for a refund when you notify us within 14 days of delivery. Refunds go to the original payment method. See our Return Policy for refund timing, standard delivery-charge refunds and the personalised-product exception.

Customs duties, taxes and third-party charges

Customs duties, import taxes, brokerage, clearance and other charges billed directly to you by customs authorities, couriers or other third parties are payable by you to the organisation that charged them. For change-of-mind returns and exchanges, Maison Harleen does not reimburse these third-party charges unless applicable law requires it. Any available refund of such charges must be requested from the relevant authority or provider under its own rules.

Taxes and charges collected by Maison Harleen, mandatory delivery refunds, and any costs we are legally required to bear for faulty, damaged or incorrectly supplied goods are handled in accordance with applicable consumer law. This section does not exclude those obligations.

Explore Maison Harleen

Browse our eveningwear collection, or contact our team for help with a particular design. For purchase conditions, consult our return policy and shipping information.